What To Do If You Lose Your Instant Scratch Its Ticket In Australia?
There are many instances when one loses its scratch card tickets. Either you forget it somewhere, drop it on a way, or it is blown in wind, or any other way, then what will you do. Not to worry Australian official lottery will assist you in locating your ticket in their lottery system. For that you need to complete a lost or damaged ticket search form and they will find your instant scratch card. If you have lost multiple tickets you will need to complete one form per lost ticket.
Here are the following links where you can fill lost or Damaged Ticket Search form:
For tickets purchased in Queensland, the Northern Territory or Tasmania
For tickets purchased in New South Wales
For tickets purchased in the Australian Capital Territory
For tickets purchased in Victoria
For tickets purchased in South Australia
You need to but note that the lottery people will charge you a search fee of $15 or $22 for South Australian customers applies and must be paid either in-person, by Debit or Visa Credit Card or cheque prior to the search proceeding. Successful claims will be paid after the below claim periods:
- Victoria, Tasmania, Northern Territory & Queensland: 4 weeks
- New South Wales & Australia Capital Territory: 8 weeks
- South Australia: 12 months
Once you have completed the form, please forward to the address indicated in the relevant Lost or Damaged Ticket Search form.
If the officials are successful in locating your ticket a ‘Stop Payment’ can be placed which will prevent anyone else from claiming your prize provided it has not already been paid.
Same goes for your instant scratch its tickets if you have damaged them. Again you will have to fill the damaged form which will assist the officials in locating your ticket in their lottery system. If you have damaged multiple tickets you will need to complete one form per ticket.
Once you have completed the form, you will need to forward to the address indicated in the relevant Lost or Damaged Ticket Search form and include the ORIGINAL damaged ticket with the form, remembering to keep copies for your own records.
You can send someone on your behalf to claim prize
If your lost or damaged ticket has won a prize and you are not able to go to collect the prize then you can send someone on your belahf to clain the prize. For that you need to do certain formalities
If your winning lottery ticket is registered to a membership card (Winners Circle, Players Club, Tatts Card or Easiplay Club) on behalf of the registered customer, you will need the following:
- Prize Claim form signed and completed by the registered card holder
- Original ticket
- Signed letter of authorisation with the name of the person authorised to pick up the prize, stating the ticket number, registered card holders contact phone number and the prize amount that you are collecting.
- The registered card holder should sign the authorisation and provide signature identification so the request can be verified. The person authorised to pick up the prize should bring identification for verification and audit purposes. This prize will be paid as per the Prize Claim form; Cheque or Direct Deposit.
When completing the Prize Claim Form you will need to enter the Instant Scratch-Its Game Code and Ticket Validation Number. The Game Code can be found just under the value of the ticket and the Ticket Validation Barcode number can be found at the top of the ticket directly underneath the barcode.
Online withdrawal of Wins
Winning instant scratch its lotto you can claim wins online too. For that you need to be registered at the official lottery site The Lott and open your account.
Before you can withdraw prize winnings from your online account, you will need to ensure that you have verified your identity.
To withdraw prize winnings you will need to login to your online account.
Once logged in, open the account menu by clicking the account icon in the top-right corner and select Funds from the drop-down.
Open the ‘Withdraw funds to my bank account’ section and click on the Withdraw button below the details of the bank account you wish to withdraw into.
A pop up window will appear where you can enter a withdrawal amount.
Click the Withdraw button to initiate the process.
If successful you will receive a green confirmation message at the top of the screen confirming the funds have been withdrawn into your account.
Also you can get back your wins using the official lottery app on your mobile which is the Lott App:
All you need is to open or download the Lott App on your device and login to your account.
Once logged in, click on the account icon at the bottom of your screen
Select Withdraw Funds from the Account menu.
Click on the bank account you wish to withdraw into and confirm that you wish to Withdraw Funds.
Enter a withdrawal amount and click the Withdraw Funds button to initiate the process.
Remember that making withdrawals from both website and App it may take 3-4 business days before the funds are available in your bank account.
At online casinos you can withdraw your winnings with many withdrawal options as mentioned in their banking or cashier page. You need to submit certain documents with your ID proof at online casinos when you initiate a withdrawal of your wins playing instant scratchies.